Frequently Asked Questions
What is LicenceWatch?
LicenceWatch Australia provides ongoing driver licence monitoring for Australian businesses. We help organisations maintain consistent monthly checks, clear reporting and a structured record of driver licence compliance.
Do drivers need to provide consent?
Yes. Drivers provide consent during onboarding via our online form.
The form includes two required tick boxes:
Consent to ongoing licence monitoring on behalf of the employer.
Acknowledgement of how licence information will be handled and used for verification, monitoring and compliance purposes.
What information do drivers need to provide during onboarding?
Drivers provide the licence information required for monitoring and complete the required consent.
Onboarding may also include document upload, such as a copy or image of the driver licence.
When is a new driver first checked?
Once onboarding is completed, the driver is added to the next applicable monthly monitoring cycle.
Their first licence check will generally be completed as part of the following month’s scheduled monitoring and reporting cycle.
What do you check each month?
We check driver licence information each month, including:
licence status
licence expiry date
The results are included in your organisation’s monthly monitoring report.
How often are checks completed?
Checks are completed once per month for each active driver included in that month’s monitoring cycle.
LicenceWatch provides scheduled monthly monitoring rather than real-time or continuous licence status monitoring.
What happens if a driver is identified as non-compliant?
If a driver is identified as non-compliant at the time of a scheduled check, we notify your nominated contact.
Your organisation can then follow its own internal process to determine any required action.
What do I receive each month?
Your nominated contact receives a monthly monitoring report showing the results of that month’s driver licence checks.
You will also receive notification where a driver is identified as non-compliant at the time of a scheduled check.
Monthly reports are issued by the 15th of each month, covering the previous month’s monitoring period.
Do we need to keep the monthly reports?
Yes.
Once your monthly report has been issued, it is your organisation’s responsibility to download, store and retain the report for its own compliance, audit and recordkeeping requirements.
LicenceWatch does not act as your organisation’s long-term document archive.
How do starters and leavers work?
Your nominated contact provides LicenceWatch with an updated driver list by the 5th of each month.
The update should include:
new drivers to be added; and
drivers who have left or no longer require monitoring.
Changes received by the 5th take effect from the following month’s monitoring, reporting and billing cycle.
What happens if we miss the 5th-of-the-month cut-off?
Updates received after the 5th of the month may be carried over to the next monthly monitoring cycle.
Providing your updated driver list by the 5th helps keep monitoring, reporting and billing consistent.
How is pricing structured?
Pricing is made up of:
a standard monthly fee per active driver
a monthly account administration and reporting fee
a one-off onboarding fee
Administration and onboarding fees are based on the size of your active driver group.
We provide a clear tailored quote before you commence.
Is there a minimum contract period?
LicenceWatch operates under a 12-month service agreement.
The one-off onboarding fee is due upon acceptance of the agreement.
When do you invoice?
The one-off onboarding fee is due upon acceptance of the service agreement.
Ongoing monthly invoices are issued together with your monthly monitoring report and are payable within 5 business days of the invoice date.
How are monthly charges calculated if driver numbers change?
Monthly charges are based on the confirmed active driver register for that monitoring cycle.
As your active driver numbers change, your account will adjust to the applicable pricing band.
Is my data secure?
We use secure systems and access controls designed to protect personal information.
Access is restricted to authorised users, and driver information is handled for licence monitoring and compliance purposes in accordance with applicable Australian privacy laws.
For more information, please see our Privacy & Data Security page.
Are you a government agency?
No. LicenceWatch Australia is a private business and is not a government agency.
Which businesses can use LicenceWatch?
LicenceWatch is suitable for Australian organisations where staff drive as part of their role, including:
support and community services
trades and mobile workforces
roadworks and construction
organisations operating fleet, pool or company vehicles
other businesses responsible for workplace driving
How do I get started?
Simply tell us approximately how many drivers you have.
We’ll provide a tailored quote outlining:
monthly driver monitoring cost
monthly administration and reporting fee
one-off onboarding cost
what’s included in the service